Jeff Riddle
a month ago
Our young son got the flu while we were at the Highlands and every single member of the staff stepped up for us in a way that nearly brought my wife and I to tears. They were our village and made sure we had everything we needed to ensure he was OK and that we were taken care of.
For example, we had security guards in the middle of the night running us towels, bedding, and cleaning supplies and genuinely, I mean fully from their heart, offering to go into town if we needed anything. This was followed by Lisa, the manager, dropping off a beautiful care package with chicken noodle soup, crackers, ginger ale, and other assorted goodies in the morning and once again, extending the full support of the staff as our son made his recovery.
We were already impressed with the room transformations in the lodge and the staff welcome experience (shout out to Morgan at check in and Jeff from Brazil who helped with getting us settled in) but this experience has taken our appreciation and gratitude for Highlands to an entirely different stratosphere. It's truly rare these days to experience a business and its staff leading with so much heart and humanity. Highlands is doing something very right!
I truly hope executive management sees this because everyone that stepped us for us from Lisa to the housekeeping crew and to the two security guards at our door multiple times in the middle of the night and offering to go to town (I wish I had caught their names because they were incredible) deserve a huge hug and huge raise!
Thank you to Highlands for everything. We are lifers!