Was a great place to stay but the gun club down the street was having a all out shooting frenzy

Great experience overall. Staff was friendly and helpful. Everything was clean and well kept. The pool and jacuzzi are very nice and the bed was very comfortable.

Absolutely horrible. Called me the day before I showed up to tell me that my room was double booked. I purposely booked my room in advance for a wedding and to make sure that we had a full size fridge, table, and chairs as well as being on the first floor due to no elevator. We brought our infant daughter with us for our stay and we wanted to make sure we had plenty of room. The staff was super rude and told me to go book a place down the street. I already had my confirmation # and reservation and booked a room with them MONTHS ago! They gave us a small discount for the hassle but never apologized for all the hassle that they put us through. Also when we were checking in a staff member had their screaming infant/baby behind the desk along with cut up banana and food all over the front desk. Very unprofessional and not a great first impression. DO NOT stay at this hotel. Go elsewhere not worth your time.

Me and my family had a horrible house fire and had nowhere to stay while we tried to find a new place to live and rebuild our lives with a baby close to coming. The staff was so wonderful and helpful to us. This is a family style ran business and everyone is so caring. I would recommend this place to anyone staying in Charlevoix. I wish more businesses had such wonderful and caring employees on their staff! They did a great job at making us feel welcome and at home.

Way better than the one in Tawas