Abdul Ramani
a week ago
I’ve stayed at Boyne Mountain Resort for the past four years. Like most hotel stays, things usually went without major issues. But the real test of a hotel isn’t when everything goes smoothly—it’s how management responds when something goes wrong. On that front, Boyne Mountain failed miserably.
This year, I had a deeply disappointing experience with two mountain lift employees. The issue started because some kids, including mine, were swinging their legs on the lift. We understood the safety concern and immediately reassured the staff that we would make sure it wouldn’t happen again. Despite our cooperation, the employees acted completely out of line—behaving more like unruly kids themselves than professionals. They refused to listen, created an unnecessary scene, and stopped the entire lift line.
Instead of resolving the situation calmly, they forced my child and other young girls to walk down the hill alone, which I found completely unacceptable and unsafe. Even after the kids had already started walking down, the employees continued to block the line. It was clear they were more interested in making a spectacle than in solving the problem.
When I brought this to management, I was shocked by the lack of care or accountability. The Vice President’s only response was, “I’ll review the cameras,” with no apology or real concern for our experience. He said we have a car available to bring people down in these cases for safety reasons, but this was never offered—likely due to the poor judgment of the staff involved.
However just to be fair, the response from Rapha the ski lift safety manager, was much better than the VP, he was more considerate and understanding.
My experience shows that if you run into a problem here, don’t expect real help or empathy from management. I’m very disappointed with how this was handled and am now reconsidering whether I’ll return in the future. I hope the resort takes this feedback seriously and improves both their staff training and their approach to guest concerns.
