We stayed at this hotel for 15 days while in town for a family member who was in the hospital. It was an emotional trip and we were hoping for a quiet and comfortable place to rest, and in many ways, the hotel provided that. The room was clean and cozy, with a beautiful view that brought some peace during a tough time. Customer service was weird but the young male staff member stood out for his kindness and helpful attitude. However our overall experience was affected by the inconsistent and often cold service. At check-in, the woman at the front desk was unfriendly and unwelcoming. The woman with blue hair also was mean on and off. Sometimes she even worked in the breakfast area and would start cleaning and shutting things down before 10 a.m., making guests feel rushed. It was uncomfortable to eat while tables were being wiped around us and waffle makers were being turned off early. That being said, communication with the staff overall felt disconnected and odd, like we were bothering them just by asking simple questions. I’ve never stayed at a hotel where the general vibe among staff was so disengaged and unapproachable. In general the quiet room, and good view, helped make our stay manageable during a difficult visit. With more attention to customer service and hospitality, this hotel has real potential.

I travel to NW Michigan at least once a year, Charlevoix is one of my regular overnight stops and I stay here every time. Those who say the rooms could use an update are correct as-in this is not a 4 or 5 star hotel, but as someone on a budget I have little complaints about the quality of my room and stay. Staff are friendly, rates are decent for the area, and the location is good as well. Downtown Charlevoix is less than 5 min away by car. I have not had a messy or unkept room once, I have seen no evidence of bedbugs, and I have seen no stains on any of the linens. Overall, it's a good place to stay if you will be in the area overnight.

Loved staying here! Front desk guy is so nice, Gus definitely made the stay even better:) Pool was super nice, and the complimentary cookies were to die for!! Will definitely be staying here again in the near future! 😁 Thank you again Augustus for ur kindness, professionalism, and amazing customer service!!

I guess I don't travel enough to understand the lack of courteous staff. This is the 3rd weekend in a row that I have stayed at a hotel. They were in different towns, but they all had the same issue. At all 3, I checked in around 7:00 p.m., so I was the only one at the service desk ( none of them were on the phone either). Not 1 person greeted me or said I will be right with you. They all just let me stand there, and of course, nothing was said until they asked if I had a reservation! By this point, I really wanted to say, "Are you 🤬 if I didn't have a reservation I sure as 🤬wouldn't be politely standing here why you are ignoring me! If you happen to read my 4 star review for Cadillac, I mentioned "rooms that look clean" until you wipe up dripped coffee or shower water off the floor🤢 Cadillac was 🤗💯! This place, however, was 🤢. There was trash in the room trash can, it didn't pass the drip or water mishaps, and there was strange red fuzzy stuff on an all white bed and on the bathroom floor. Which wasn't on the white towels🤔 There was only a packet of coffee that said "1 packet makes 4 cups" in the room for a 1 cup coffee maker??😫 Yes, they had coffee downstairs , but I'm not fit to be downstairs at 6:00 a.m. until I have at least 1 cup of coffee and a shower 😱🤣 I would however, like to mention, just in case someone from "corporate" actually reads this🙄 I can't remember the lady's name (I was too worried about the 3 hour drive in a snow storm) that was taking care of the breakfast area was amazing!! She helped me with the coffee machine because it had a few choices that I couldn't read since I forgot my reading glasses. She even went the extra extra step to warn me about how surprisingly hot the coffee was before I burned my mouth so I could put some cold water in it. Then she was even more kind and wished me a safe drive home that was definitely in the hearing range of the check-in counter. But I guess since they didn't acknowledge me when I arrived or when I put my key card in their "key card basket " literally in front of their faces why would they say something like thank you or have a good day when I was leaving ?!

Better than a lot of 3 stars I’ve been in. Reasonable price, kind front guest staff, fine room. Cannot remember the front desk man’s name but he had black hair and was middle-aged, kind man.