We came in for a drink and a snack this afternoon. We tried the Braised brisket and portobello meat pie and were delightfully pleased. It was flavorful, filling, and served warm. My husband had the cinnamon toast crunch iced latte, it was even served with cinnamon toast crunch cereal too! I had the golden milk iced latte and it was really good too! The store had a great gift shop with unique items. They also had a grab and go fridge with salads and meat and cheeses. We will definitely come back!

We have been visiting this place regularly since it opened. Each time we visit our cottage we stop by to pick up Aussie Pies and carry them home. They’re nice people and the food is great. We recommend it to everyone who visits Charlevoix._Mark from Ohio

We stopped here own our way to Traverse City and was pleasantly surprised by all this shop had to offer. The barrista was very nice and told us all about the history of the business. The breakfast are amazing!

The pies are so good. Love the select of canned fruits and jams. The staff is always friendly

We received a gift of Harwood Gold products from friends in Michigan for Christmas. One of the items was not sealed properly and it leaked all over the contents of the package. Also we were unsure if it was safe to consume the unsealed product. We called 3 times and left messages twice. After no response, we sent a letter to the Parsons Road location with photos of the product. After a month with no response we sent a letter with photos to the Bridge Street location. Another month or so has passed and no response again. We would rate a NO STAR if that was an option. We would not recommend Harwood Gold and we will definitely not be a customer the next time we're in Charlevoix. May 15, 2021 Following this review I did hear from the owner who apologized and asked for the order information. The owner indicated that she would "start the replacement process" That information was supplied on March 10 with a followup email to her on April 4. It's now May 15 and no response. I really don't care about the damaged product, but i do resent the attitude and being simply "blown off" by this business owner. Do not patronize this business. Zero stars!