Check in was easy with great communication. The condo was really nice and very clean. Great location near the channel and right in town so we can walk everywhere. We thought w head some A/C issues but didn’t realize the controls were in the loft not the main floor. When the staff was notified, they were on it and kept us updated until they figured out the problem. Could not have asked for a better response. Highly recommend!

Here for a wedding and the bride couldn’t even get into the room 10 minutes before check in to be able to hang her dress and spruce up before rehearsal dinner. I understand early check in shouldn’t be expected but the woman was extremely rude and unhelpful. Even offering a space to hang her wedding dress so it wasn’t smooshed into a car would’ve been nice. I don’t understand how 8 rooms magically become available within 10minutes. They offered no help or apology. Nice location but don’t expect good, or even decent customer service.

Cleanest property I’ve ever stayed in, we were very comfortable during our stay. Also- great location, right by lake & downtown area

We spent a girls weekend in Unit 211. The unit was beautifully updated and furnished. The beds were comfortable and the two full bathrooms were nicely updated and clean.The kitchen had everything we needed and more for the entire weekend. Shops, restaurants, bars and the lake were a mere 5 minute walk. We enjoyed a candlelight walk through the woods with a fire and hot cocoa waiting for us at the end. Petoskey was a short drive from the condo where we enjoyed a snowshoe hike, drinks at Malted Vinyl, shopping and dinner at 1911 restaurant. I would highly recommend the condo and cannot wait to bring my family back and enjoy the city during a different season.

Pointes North Inn is conveniently located within walking distance of downtown Charlevoix. It’s located close to the beach and a small ski hill that hosts candlelit walks through the snowy woods to Lake Michigan. We stayed in unit 211, which was very updated, spacious and amenable for our group. I loved the trundle beds which allow for plenty of living space during the day but comfortable sleeping at night. The kitchen area is updated, clean and included everything we needed to cook for the weekend. We will definitely be returning to explore the area in the summer.