Had to make last minute plans since there was a weather issue going south. What a Hidden Blessing for us. The Edgewater was Above perfect. Super nice staff, and housekeeping was really friendly and accommodating. We loved walking to town to shop and eat, also the outside part of the pool was Spectacular. And we loved the patio right off our condo. We are already planning our return trip!

I loved everything about our unit. Despite the overall property being aged, our unit was impeccably clean, well-stocked and overall felt fresh and new. The view from the balcony was lovely, and the location was excellent for walking to restaurants, shops, the beach, and to see the mushroom houses. I would happily recommend this unit to family and friends.

I'm not sure where to start. We stayed here for our anniversary weekend in April, and they helped make it special for us. I asked if they could put rose petals in the bedroom as a surprise for my wife, and they delivered. Rose petals and candlelight greeted us as we entered the unit, and my wife loved it. The unit was clean, and the view of the bay was amazing. We only wish the bed was a bit more comfortable, but no bed is as comfortable as your own. We were able to walk the city and beach without having to drive anywhere. Within a 20-minute drive to Petoskey as well. I highly recommend staying here.

This is a cautionary tale regarding the problems with staffing the front desk from 9 am to 5 pm, along with key code access only outside these hours. During our recent stay I encountered an older couple who had forgotten the key code, at approximately 9 pm. If I hadn't come along they would have struggled for a long time to get someone to assist them. They had their phone out looking for a number to call. There is an after hours number posted at the front desk but you can't see it from outside. Luckily it wasn't winter. I myself had an extraordinary situation where I was in a car accident and could have really used some local assistance with my car destroyed and wife on the way to the hospital. Maybe an offer of a ride to the hospital? As noted this was an extraordinary situation. I arrived back at the hotel after the accident just before the lobby closed, went to get some ice for an injury then returned 5 minutes later to find the desk person gone. What's the plan if you need to evacuate the building for a fire alarm in the middle of the night? What's the plan if something in the units goes wrong after hours? What's the plan if someone gets hurt in the pool area after 5 pm? We really think that management needs to take a close look at the current approach, and strongly consider a 24 hour on site presence. We like the Edgewater however this is really a hotel set up. The collective private owners of the units need to take an in depth look at how this location is operating. Additional comments following owner response... Thank you for your response. I want to emphasize the Edgewater is not inherently unsafe, or a fire trap. It's provided with automatic sprinkler protection throughout. However pre incident mitigation only goes so far, and response plans are needed to ensure your mitigation measures are effective as possible. As you consider your options I highly encourage you to adopt the principles of Highly Protected Risk, and adapt them to your facility.

We have stayed here many times over the years. We have never been disappointed. The view of the lake is very relaxing. Right downtown, so you can walk everywhere.