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Subway
4

Address
401 Bridge St,
Charlevoix, MI 49720
Phone
231-547-6699

Casual counter-serve chain for build-your-own sandwiches & salads.

Hours
Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 9:00 PM
Sunday: 10:00 AM – 8:00 PM
Cuisine
Fast Food Vegetarian / Vegan Cafe / Deli Catering Family Dining

Google Reviews

4

Leash GREB

3 weeks ago
I am currently still sitting in Subway, writing this review. Before coming in, I went online to subway.com to check the balance on my gift card to verify before coming in to order. Still had it pulled on my phone while trying to check out. She, Bethany, made us the sandwich. At check out, the system wouldnt read the card. So I asked the girl what her solution is. If they have a phone number I could call to get my balance on a new card. She offered no solutions. Just basically said you can't use it today. I kept asking questions, trying to find a solution, Bethany then proceeds to tell me that if I can verify to her that the balance is on there, linked specifically to that card, that she could put it on a new card and accept it. So I took the time to put in the card number AS WELL as the pin RIGHT in front of her. And re loaded it. And the new number came back with the exact amount/balance I told/showed her it had. Then Bethany proceeds to say, "let me call my manager." I HEARD her entire conversation with the manager, which she did NOT even explain to her the whole situation, it was very evident that she could care less about the solution and was just doing the bare minimum of her job. She gets off phone and says you can't do anything. No solution. So I keep asking questions (which i should not have to do as the solution should 100% be offered to the customer). After proceedings to ask questions, she then says, "you can use it online." So I said, "ok I will pay for this online then. How do I do that?" She said, "I would have to throw away this sandwich. And you will have to go online and make a completely different order." She would not even let me explain to her that she could put the sandwich to the side, while I put the order in, verify it's the same sandwich on the order, and then give me the same sandwich. She would not even let me explain to her anything because she kept arguing and talking over me. Saying the inventory will be off. Like a idiot. This sandwich has not been in the system yet. She isn't smart enough to realize the inventory would NOT be off, and she doesn't have the customer skills to listen to her customers without cutting them off and BE argumentative. Terrible customer service. I have worked at subways twice in my life. Both for long times. Almost becoming a manager. I ran an entire company as an executive assistant at UP North Retirement. I am not stupid, and I know very well how different things could have gone dealing with competent people. I will NEVER purchase an item here again. And I will never purchase a gift card through Subway again.

Greg Bayley

a month ago
You can count on SubWay for uniformity of service and product at almost every store. The selection compared to burger joints is much wider and healthier. Atmosphere is just right for “eat and go” crowd with little or no time to spare. Please don’t eat and drive, it’s as dangerous as texting and driving.

Robin Ohalloran

a month ago
They didn't warm the meat nor add cheese or any veggies but lettuce and absolutely no sauce either. Worst service ever at this location. I ordered 4 subs, and zero of them were made correctly to our order. They Need to re train their employees. It's about the quality of food and service not how quick they can be.

Chelsey Hubble

2 months ago
I will keep coming back to this location, BECAUSE of wonderful employees like Bethany! She was the only person making sandwiches and cashing people out. She was VERY communicative, she let every person know (with grace and kindness), that she’s the only one there and it would take a few extra moments. Everyone kindly acknowledged her and let her work her magic with no complaints. This woman busted out 6 sandwiches in the matter of 5 minutes! Then with patience, grace and sooo much kindness, handled a hard of hearing and also kind of confused customer. She is super amazing at what she does, is very well at managing people and does it all with a smile on her face! Thank you, Bethany!

Melissa G.

a year ago
We really like the decor in this subway. The sandwiches were really good but the store was really busy so it took a long time to get thru the line. I suggest using the app if you are in a hurry. The staff was very friendly. The only downer was that the manager(??) wheeler out the garbage bin right thru the people waiting to order and by the tables where we were eating. Maybe he should wait until it’s not busy.
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