Joshua Coates
2 weeks ago
For the area, The Earl of Charlevoix has definitely set themselves apart from their local competitors. That said, I think certain details may have made my experience fall short to my expectations especially considering I had just stayed at a five-star hotel in Brooklyn, New York which was the SAME PRICE as The Earl.
As you approach this property, it’s easy to find, it’s modern with a little glitzy neon boulder and clearly looks like nice a boutiquey hotel. Very tight parking with lots of guests having to park down the block on the street. The lobby was cute - a slightly more rustic part of the hotel compared to the rooms but came equipped with a small eating area and merch section. Checking in was very easy and convenient and the desk staff were attentive and friendly but definitely were not serving 5-star hospitality.
The room was large and clean, however this is where my review loses a star! I booked a king which included a green pull sofa, a small two-top table area tucked in the corner, mid-century style dresser below the TV and spacious balcony. The bed was clean but the linens were paper thin and didn’t include a duvet comforter or down blanket, just a two-ply throw and a sheet. We even opened the duffle of bedding for the sofa and they also were supplied with the same little blanket. The robe was a nice touch but also paper thin and the label was so worn you could barely read it.
The bathroom was clean and updated. I’d recommend all guests definitely prepare your towel on the hook of the door before you shower as the glass door opens to the opposite side of where the towels are. The towels were plush and clean and the amount of towels was satisfactory. The in-house line of washes was okay - nothing to brag about. The conditioner bottle was full but would not pump out so you needed to open it completely in order to use it. The shower was huge with all this room inside but the shower head was not giving good pressure at all and only provided you with a small stream of water which was underwhelming considering the amount of space you have in the shower.
We didn’t use the pool area but it looked clean and tidy. We also didn’t get a drink at the bar or even take the time to go up there but I wish I had. Breakfast was OK. Another miss of expectations given the price point of this hotel. The usual bagels with waffles but no fresh fruit or fresh eggs. The coffee machine was fun to use but didn’t have any non-diary options. It may have been me considering I was the barista, but not my best cup of coffee.
All in all, I’d stay here again! I wish the details and service were set high like the prices but I get it. Owning a hotel is hard work and I understand the cost it takes to be profitable. I’d say if you needed any area to tighten up on it would also be your social media endeavors! I feel like the great things you have at your disposal are not represented in your IG posts at all - such a missed opportunity! Best of luck and see you next time!
